Online banking

In this short guide, we’ll explain how you can log in to our online banking website, and how to change your password or security code.

1. Before you begin, you’ll need to have some details handy, including your username and password. You may also need access to your phone or emails, so you can receive a verification code.
2. To begin, go to our website, and click ‘Login’ in the top right corner.
3. You’ll then be taken to the ‘Log in to online banking’ page. Here, you’ll need to enter your username. You can select the ‘Remember my username’ tick box if you’d rather not type your username in each time — we recommend not doing this if you’re using a shared device that other people have access to. Then, click ‘Next.’
4. You’ll then need to enter your password, as well as two digits from your 6-digit security code. However, if you can’t remember one or both of these details, just click ‘Forgotten your log in details?’, and follow the on-screen instructions. Once you’ve entered your details, click ‘Continue’.
5. You’ll then be taken to ‘My accounts’ in online banking.

1. Log in to online banking using the instructions above.
2. If you want to change your password once you’re logged in to online banking, select ‘Security’ in the dashboard on the left, or ‘Menu’ and then ‘Security’ if you’re using a mobile or tablet.
3. To make the change, select ‘Change password’.
4. We’ll then ask you to enter your current password and a verification code, so we can make sure it’s really you making the change. We’ll either send the code to your phone by text, or email it to you. If the code doesn’t arrive, you can click ‘Resend code’ and we’ll send you another one.
   
   If you still haven’t received the code, underneath ‘Having trouble?’ you may be presented with an option to verify another way. If this option doesn’t appear on your screen, you can always contact us instead.
5. Once you’ve entered your password and verification code, click ‘Verify code’.
6. You’ll then be taken to the ‘Change password’ page, where you can enter and confirm your new password. Your password must meet the requirements listed on the page — this is to make sure the password’s secure, and to help keep your account safe. Once you’ve entered and confirmed your new password, click ‘Save password’.
7. If successful, you’ll see a confirmation message saying that your password has been updated.

1. Log in to online banking using the instructions above.
2. If you want to change your security code once you’re logged into online banking, select ‘Security’ in the dashboard on the left, or ‘Menu’ and then ‘Security’ if you’re using a mobile or tablet.
3. After selecting ‘Security’, select ‘Change security code’.
4. We’ll then ask you to enter your current password and a verification code, so we can make sure it’s really you making the change. We’ll either send the code to your phone by text, or email it to you. If the code doesn’t arrive, you can click ‘Resend code’ and we’ll send you another one.
   
   If you still haven’t received the code, underneath ‘Having trouble?’ you may be presented with an option to verify another way. If this option doesn’t appear on your screen, you can always contact us instead.
5. Once you’ve entered your password and verification code, click ‘Verify code’.
6. You’ll then be taken to the ‘Change security code’ page, where you can enter and confirm your new security code. Your security code must meet the requirements listed on the page. Once you’ve entered and confirmed your new security code, click ‘Save code’.
7. If successful, you’ll see a confirmation message saying that your security code has been updated.

You can learn more about how overdrafts work, find out if you’re eligible, and apply for one on our website.

Learn more about overdrafts

Please note: you can check if you have an existing overdraft on your account in online banking, the mobile app, or on your statement. Also, overdrafts are not available on Cashminder accounts.

If you’ve forgotten your PIN or need to unblock it, you’ll need to contact us.

Get more PIN support

If your card is lost or stolen, please call us immediately on 0345 600 6000. Lines are open 24 hours a day, 7 days a week (call charges).

Please note: once you have reported your card lost or stolen, it can't be used with Apple Pay, Google Pay, or Samsung Wallet.

You can also order a replacement card in online banking if your card’s been damaged, or is faulty.

Learn more about what to do if your card is lost or stolen, or damaged

You may be able to dispute a payment to get your money back if you paid for goods or a service with a Co-operative Bank credit or debit card.

Learn more about disputing payments

Our online banking website has been designed to work on the most popular browsers used by our customers, including the most recent versions of:

• Chrome
• Firefox
• Microsoft Edge
• Safari
• Samsung.

Whatever browser you use, we recommend that you have up-to-date antivirus software installed if you’re using a computer or laptop. This is to help protect your device and data from things like viruses and malicious spyware when using the internet.

Find out more about the best browsers to use