Log in to online banking
A convenient and secure way to manage your money.
Register for online banking
It’s easy to register and get started.
To register for online banking, you’ll need your sort code and account number, or credit card details. And you'll need your mobile phone or email account to receive a verification code. You can also get help with registering for online banking.
Prefer to bank on your mobile phone? You can try our feature-packed mobile banking app.
You can get a username reminder or reset your password online.
And we can help you reset your security code or unlock your account if you call us on:
- 03457 212 212 for current accounts and savings accounts
- 0345 600 6000 for credit cards.
Lines are open Monday to Friday, 8am to 6pm, and Saturday and Sunday, 9am to 5pm. You can call from the UK and abroad. Call charges apply.
Our handy guides can help you with logging in and changing your password or security code, and making different types of payments. It could help to open online banking in a new browser tab and refer back to the guide. They’re all available in video and text formats.
How to log in, and change your password or security code
You can watch our short video to find out how to log in and change your security details.
Or you can read about how to change your security details in the following accordions.
How to change your password in online banking
- Log in to online banking using the instructions above.
- If you want to change your password once you’re logged in to online banking, select ‘Security’ in the dashboard on the left, or ‘Menu’ and then ‘Security’ if you’re using a mobile or tablet.
- To make the change, select ‘Change password’.
- We’ll then ask you to enter your current password and a verification code, so we can make sure it’s really you making the change. We’ll either send the code to your phone by text, or email it to you. If the code doesn’t arrive, you can click ‘Resend code’ and we’ll send you another one.
If you still haven’t received the code, underneath ‘Having trouble?’ you may be presented with an option to verify another way. If this option doesn’t appear on your screen, you can always contact us instead. - Once you’ve entered your password and verification code, click ‘Verify code’.
- You’ll then be taken to the ‘Change password’ page, where you can enter and confirm your new password. Your password must meet the requirements listed on the page — this is to make sure the password’s secure, and to help keep your account safe. Once you’ve entered and confirmed your new password, click ‘Save password’.
- If successful, you’ll see a confirmation message saying that your password has been updated.
How to change your security code in online banking
- Log in to online banking using the instructions above.
- If you want to change your security code once you’re logged into online banking, select ‘Security’ in the dashboard on the left, or ‘Menu’ and then ‘Security’ if you’re using a mobile or tablet.
- After selecting ‘Security’, select ‘Change security code’.
- We’ll then ask you to enter your current password and a verification code, so we can make sure it’s really you making the change. We’ll either send the code to your phone by text, or email it to you. If the code doesn’t arrive, you can click ‘Resend code’ and we’ll send you another one.
If you still haven’t received the code, underneath ‘Having trouble?’ you may be presented with an option to verify another way. If this option doesn’t appear on your screen, you can always contact us instead. - Once you’ve entered your password and verification code, click ‘Verify code’.
- You’ll then be taken to the ‘Change security code’ page, where you can enter and confirm your new security code. Your security code must meet the requirements listed on the page. Once you’ve entered and confirmed your new security code, click ‘Save code’.
- If successful, you’ll see a confirmation message saying that your security code has been updated.
Tips to help you stay safe when using online banking
To help you stay safe when using online banking, remember:
- Do not try to access your online banking account via an email or an advert – the safest way to access it is by typing www.co-operativebank.co.uk into your browser's address bar
- We’ll never send you an email with a link to a login page, or to update your security details
- We’ll never call you and ask for the one-time passcodes made up of 6 numbers that we send you via text message – if anyone asks you for one, it’s a scam (if you call us we may ask you for an authentication key which is made up of letters instead)
If you notice anything unusual, let our fraud team know immediately by calling 159.
You can read more about what you can do to protect yourself online.
What is 159?
When you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity.
How we protect you and your money
We guarantee to refund any money lost to fraud, as long as you've taken reasonable and sufficient care to keep your details safe and check that the person or company you're dealing with are genuine, and you have not acted fraudulently yourself.
We use encryption to protect your identity and your money when you use online banking.
And to keep your information safe, we’ll log you out of online banking if you leave it open without doing anything for five minutes or more.
We sometimes send you verification codes for security.
We send these via text message when you’re doing things like logging in, making payments, or setting up new payees through online banking.
Important documents
Please read and save copies of the following important documents.
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