Contact us

Call us immediately if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges

Call us on:

0345 600 6000

Find out how to register for online banking, request a username reminder or password reset and stay safe online in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information and guides for logging into the mobile app and setting up Apple Pay, Google Pay and Samsung Wallet can be found in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Find out how to request a username reminder or reset your security or passcode details in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.

Lines are open 24 hours a day, 7 days a week.

Call charges

Current account and savings account customers call us on:

03457 212 212

Credit card customers call us on:

0345 600 6000

Business account customers call us on:

03457 213 213

If you’re looking to call us about fraud, payments, general business banking enquiries, or specific business services, you can find the number you need here Business banking Contact us.

You can also find the relevant help and support, as well as frequently asked questions, on Business banking Help and support.

Information and guides to support with current accounts can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries for Everyday Extra, and Privilege / Privilege Premier call:

0344 249 9981

Call charges

View our range of credit cards here.

To speak to an advisor about your fixed rate, balance transfer or members credit card, please call:

0345 600 6000

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Information and guides to support with savings accounts can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

New or existing Co-operative Bank mortgage customers can speak to an advisor about borrowing more or moving house. Lines are open 9am to 5pm, Monday to Friday. Call charges

Call us on:

08000 288 288

Find out how to use your credit and debit cards abroad and when to tell us you're travelling abroad in our help centre.

You can also send us a secure message or call us on:

03457 212 212 for current accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information and guides to support with bereavement, power of attorney, court of protection and major life events can be found in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information on payment arrangements and support when going through divorce, illness, redundancy, maternity and other major life events can be found in our help centre.

You can also call us on:

03457 212 212 for current accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Find out more about statements in our help centre.

If you need to order a copy statement for a current account, savings account or credit card, you can send us a secure message or call us on:

03457 212 212 for current accounts, savings accounts, loans and ISAs
0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

If you need to order a copy statement for a mortgage, please call us on:

08000 288 288 for a Co-operative Bank mortgage. Lines are open 8am to 5pm Monday to Friday.

For current accounts, savings account, loans, ISAs and credit cards:

• It will cost you £2.50 per statement (capped at £10 per request)
• You can order a copy statement from any time in the last 7 years.

For mortgages:

• It will cost you £25 per statement
• You can order a copy statement from any year you've had a mortgage.

Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay, please mention that you agree to the above charges if you’re requesting copies by secure message.