Financial support
We understand that sometimes people struggle to stay on top of their finances. We can help with payment arrangements if you’re going through any of these.
Online banking
Log in to personal online banking
Register for personal online banking
Get guidance registering for online banking
Get support using online banking
Related queries
Check the status of our online services for personal and business banking.
-
Business customer? For contact details and support, visit our business contact page.
I think I've been a victim of a scam
Report a suspicious call or message
If you’ve had a suspicious call, text or email and want to check it’s really us, call 159.
Report fraud
Contact us immediately if you think you've been the victim of fraud or notice any unusual activity on your account.
Current accounts and savings: 03457 212 212
Credit cards: 0345 600 6000
Lines are open 24 hours a day, 7 days a week.
Cancel a card payment
If you’re having a problem with a payment, the next steps depend on your situation.
Issue with goods or services
If there’s a problem with something you’ve paid for on your card, you may be able to raise a dispute.
There’s no need to contact us separately, instead submit the dispute form online.
You’ll usually need to contact the seller first.
Cancel a subscription
You can usually cancel a subscription directly with the seller.
Get a PIN reminder
If you've forgotten your PIN, we can send you a PIN reminder by post. Request this by secure message or by calling us.
Send a secure message
- Log in to online banking.
- Select ‘Help and support’.
- Scroll down and select ‘Send a secure message’.
Call us
Current accounts: 03457 212 212 Select option 5
Credit cards: 0345 600 6000 Select option 3
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday.Call charges
Issuing a PIN is available 24 hours a day, 7 days a week through the menu.
When you’ll receive it
You'll receive your PIN reminder within 6 to 8 business days.
Check if our services are working
Experiencing a problem? You can check if there are any known issues affecting our services before contacting us.
Need help with something else? Visit our Help and Support page.
Report a suspicious call or message
If you’ve had a suspicious call, text or email and want to check it’s really us, call 159 to connect to us securely. If possible, use a different device from the one the scammer called you on.
Report fraud
Contact us immediately if you think you've been the victim of fraud or notice any unusual activity on your account.
Current accounts and savings: 03457 212 212
Credit cards: 0345 600 6000
Call charges apply.
Lost or stolen card
Call us immediately if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges
Call us on:
Forgotten details
Find out how to request a username reminder or reset your security or passcode details.
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Travel
Find out how to use your credit and debit cards abroad and when to tell us you're travelling abroad in our travel hub.
You can also send us a secure message or call us on:
03457 212 212 for current accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Statements
Find out more about statements.
If you need to order a copy statement for a current account, savings account or credit card, you can send us a secure message or call us on:
03457 212 212 for current accounts, savings accounts, loans and ISAs
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
If you need to order a copy statement for a mortgage, please call us on:
08000 288 288 for a Co-operative Bank mortgage. Lines are open 8am to 5pm Monday to Friday.
For current accounts, savings account, loans, ISAs and credit cards:
- it will cost you £2.50 per statement (capped at £10 per request)
- you can order a copy statement from any time in the last 7 years.
For mortgages:
- it will cost you £25 per statement
- you can order a copy statement from any year you've had a mortgage.
Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay, please mention that you agree to the above charges if you’re requesting copies by secure message.
Current accounts
Information and guides to support with current accounts can be found in our current account help centre.
You can also call us on:
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries for Everyday Extra, and Privilege / Privilege Premier call:
Credit cards
View our range of credit cards.
To speak to an advisor about your fixed rate, balance transfer or members credit card, please call:
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Savings
Information and guides to support with savings accounts can be found in our savings help centre.
You can also call us on:
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Mortgages
Existing Co-operative Bank mortgage customers can speak to an advisor about borrowing more or moving house. Lines are open 9am to 5pm, Monday to Friday. Call charges
Call us on:
You can see helpful details about your mortgage including balance, interest rate and remaining term. View mortgage details.
-
Experiencing financial difficulty
We understand that times can get tough, but we’re here to help. You can find support on our help centre, or if you’d rather speak to our friendly team you can call them.
-
Current and savings accounts: 03457 212 212
-
Credit cards: 0345 600 6000
Difficult times
We want you to feel supported when times are difficult. We offer different ways of helping to make the financial side of things a bit easier. If you're worried about money, our financial support team can help.
You can find information and guides to support with:
Online banking
Find out how to:
Mobile app banking
Find out how to:
Visit us in branch
Our branch staff can help you with any query you might have, as well as offering help in opening new accounts.
Accessibility
You should be able to do your banking in the way that works best for you. We provide a range of services and tools we provide to help you bank your way.
The cost of your call depends on:
- the digits it starts with
- your phone network provider
- whether you use a landline or a mobile.
You may get free calls to some numbers as part of your call package. Check with your phone network provider.
Charges for calls made outside of the UK will be determined by your network provider.
Call charges by number
0800 and 0808
Calls are free from landlines and mobiles.
0870
Calls cost up to 13p per minute, plus your phone company’s access charge.
0843, 0844 and 0845
Calls cost up to 7p per minute plus your phone company's access charge.
01, 02 and 03 numbers
Calls from a UK landline cost up to 16p per minute and from a mobile cost between 3p and 65p, if outside any inclusive minutes.
-
Not found what you're looking for?