How our business is run
Find out more information about how our business is run, including who regulates us, our tax strategy and our modern slavery and human trafficking statement.
Protecting your information
Who regulates us?
Standards of Lending Practice
Our Modern Slavery and Human Trafficking Statement
Tax strategy
Financial results
Third parties
Bribery and corruption
Protecting your information
The privacy of Co-operative Bank customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.
We will only use the personal information we gather:
- In the normal course of our business to provide the products and services you have requested
- To identify you when you contact us
- To pass on to our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from you or members of your household
- To determine if we can offer you a better service or more relevant products
- To send you e-mail updates of service changes which are important to you or which we feel may be of interest to you
- For credit assessment, to review the conduct of and to administer/operate your accounts
- For statistical analysis, including automated techniques such as behaviour and credit scoring, and to monitor and analyse our business.
We will disclose your personal information only:
- To our agents and sub-contractors to administer and operate your account or to conduct our business
- To the insurer of any payment or card protection cover which you take out in connection with your account
- To our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from you or members of your household
- To any person to whom we transfer our rights or obligations under this agreement
- For debt tracing or fraud prevention
- To help desk advisers, Minicom or Typetalk operators, or their equivalent
- If required or compelled to do so by law.
Who regulates us?
The Co-operative Bank and smile are trading names of The Co-operative Bank p.l.c., 1 Balloon Street, Manchester, M4 4BE. Registered in England and Wales No. 990937.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885). Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
The Financial services register can be accessed through the Financial Conduct Authority site.
Standards of Lending Practice
Standards of Lending Practice is a voluntary code that sets standards for good lending practice that all of its members have to meet. That way you can be sure we're doing things in your best interests.
The documents below contain further information on our lending commitments and what we ask of you:
Personal customer information:
Our Lending Commitments and what we ask of you (PDF)
Business customer information:
Our Commitments to our business customers and what we ask of you (PDF)
Further information on the Standards of Lending Practice is available on the Lending Standards Board website.
Our Modern Slavery and Human Trafficking Statement
We are committed to ensuring that our business, and our suppliers, are free from modern slavery and human trafficking, upholding the principles of our Ethical Policy. Our Modern Slavery and Human Trafficking Statement sets out the steps we're taking to prevent modern slavery.
2022/2023 Modern Slavery and Human Trafficking Statement (PDF)
2021/2022 Modern Slavery and Human Trafficking Statement (PDF)
2020 Modern Slavery and Human Trafficking Statement (PDF)
2019/2020 Modern Slavery and Human Trafficking Statement (PDF)
2018 Modern Slavery and Human Trafficking Statement (PDF)
2017 Modern Slavery and Human Trafficking Statement (PDF)
2016 Modern Slavery and Human Trafficking Statement (PDF)
Our latest Values and Ethics report (PDF)
Tax strategy
Our Tax Strategy sets out the Bank's approach to tax risk management and governance, our attitude towards tax planning and tax risk, and our relationship with HM Revenue & Customs.
The Co-operative Bank Tax Strategy (PDF)
Financial results
The Co-operative Bank published a first quarter trading update on 28 April 2023. You can view all results going back to 2004 below.
Third parties
We have carefully selected product partners to make sure we can provide a good service. With your consent they will also get in touch about products and services you might be interested in.
Bribery and corruption
The Co-operative Bank has zero tolerance of bribery and corruption. The Bank is committed to acting with integrity and fairness in all its business dealings and commercial relationships.
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